Delivery policy
My Company
Delivery time: access and credentials are sent to the customer's email immediately upon payment confirmation.
1. What we deliver
The store sells digital services and content. Delivery is made by electronic means: sending access credentials, enabling the customer's account on the platform, or sending the agreed deliverables to the email registered on the order.
2. Delivery confirmation
Every delivery is documented with a confirmation email that includes the order number, the details of what was purchased, the amount paid and the date. That email is the proof of delivery and must be kept.
3. Requirements for the customer
- Provide a valid, current email address at the time of purchase.
- Check the spam folder if the confirmation is not received.
- For physical goods, provide a complete address and a contact number where the shipment can be received.
4. Delays
If, for reasons attributable to the store, delivery is not made within the published time, the customer will be notified of the new estimated date and may choose to wait or request a full refund in accordance with our returns, refunds and cancellations policy.
5. Non-delivery due to incorrect information
When delivery cannot be completed due to incorrect contact or address information provided by the customer, we will reach out through the available means to correct it. Rescheduling does not incur additional charges for digital services.
Contact for this policy
Any question about this policy can be directed to our customer service. We respond to every request received through the published channels.
