Returns, refunds and cancellations policy

1. Scope

This policy applies to all purchases made through our website and to any payment processed with a credit or debit card. It defines the rights and responsibilities of the cardholder in relation to the store and is made available before completing any transaction.

2. Cancellation by the customer

The customer may cancel the purchase and request a refund within 2 days after payment, provided at least one of these conditions is met:

• The contracted service has not yet started.
• The content, course or membership has not been accessed or consumed.
• The physical product has not been shipped.

After that period, or once the service has started, the purchase is non-refundable, except for the mandatory refund cases described in point 4.

3. How to request a return or refund

1. Write to our customer service stating the order number, the payment date, the amount and the reason for the request.
2. You will receive an acknowledgment and a case number for follow-up.
3. The request is answered in writing. If approved, the refund is processed within 15 business days after approval.

The refund is credited to the same card and by the same means used in the original payment. Refunds are not issued in cash or to cards other than the one used for the purchase. The time it takes for the credit to appear on the statement depends on the card issuing bank.

4. Refund in all cases

Regardless of the above, the store refunds the full amount when:

• There was a duplicate charge or a charge for an amount different from the one authorized.
• The service or product was not delivered within the promised time and the customer decides not to wait.
• The service or product delivered does not match what was purchased.
• The store cancels or suspends the service for its own reasons.

5. Cancellation by the store

We reserve the right to cancel an order when there is well-founded suspicion of fraud, unauthorized use of a card, incorrect billing information or breach of our terms and conditions. In these cases the amount charged is refunded in full and the customer is notified by email.

6. Currency of refunds

Todos los precios están expresados en pesos dominicanos (RD$ / DOP).

El cargo a su tarjeta se procesa en RD$.

The refund is issued in the same currency in which the charge was processed. Differences due to exchange rates or fees applied by the issuing bank are beyond the store's control.